Shipping Policy

Welcome to Carpetstobuy! We are committed to ensuring that your order arrives in a timely and secure manner. Below you will find all the details regarding our shipping policies.

Shipping Methods and Rates

Standard Flat Rate Shipping: All orders are shipped using our standard flat rate shipping. This rate applies regardless of the size or weight of your order.
Shipping Cost: A standard flat rate shipping fee will be applied to all orders. The exact rate will be displayed at checkout before you confirm your order.

Delivery Time

Estimated Delivery Time: We strive to process and ship all orders as quickly as possible. Please allow up to 2 weeks for your order to be delivered.
Order Processing Time: Orders are typically processed within 1-3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Locations

United Kingdom: We currently only ship to addresses within the United Kingdom.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Undeliverable Packages

In the event that a package is deemed undeliverable due to an incorrect address or other issues, please contact our customer support team at support@carpetstobuy.co.uk for assistance.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at support@carpetstobuy.co.uk. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to reach out to our customer support team at support@carpetstobuy.co.uk.

Thank you for shopping with Carpetstobuy!

Carpetstobuy.co.uk

FAQs

Absolutely! We provide free samples of our carpets, laminates, and vinyl flooring.

Colors and shades can appear differently on various screens and under different lighting conditions in your home. We highly recommend ordering samples to see the true color and quality firsthand.

For more details, visit our FREE samples page.

At CarpetsToBuy, we offer a Fast Delivery service. Most orders will be dispatched the same working day. We aim to deliver within 2 weeks from dispatch, although delivery may take longer for some areas.

Visit our delivery page for more details.

We recommend using an underlay to extend the life of your carpet and enhance its softness. It’s a cost-effective way to add extra comfort and longevity to your carpet. However, feltback carpets can be installed with or without an underlay.

Browse our selection of affordable carpet underlays here.

You can place your order securely online or over the phone at CarpetsToBuy. We accept secure payments via credit or debit card, as well as PayPal. We do not store any sensitive information, and all payments are processed through our fully PCI-compliant secure payment portal.

Professional advice from a carpet fitter can be invaluable. For assistance or guidance with measuring, please contact us and our flooring experts can help. You can also refer to our measuring and fitting guides, if you want to measure yourself.

Yes, please contact us with the name of the flooring and where you found it, preferable with a web link.

For more details, visit our price guarantee page.