Return Policy

At Carpetstobuy, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, you can return it to us following the guidelines below.

Eligibility for Returns

Condition of Items: Items must be returned in their original, unused condition. They should be free from any damage or signs of use.
Return Period: Returns must be initiated within 30 days of the delivery date. After this period, we cannot accept returns.

How to Initiate a Return

Contact Us: To initiate a return, please contact our customer support team at support@carpetstobuy.co.uk. Provide your order number, a description of the reason for the return, and any relevant photos if applicable.
Return Authorization: Once we receive your return request, we will review it and provide you with a Return Authorization Number (RAN) and instructions on how to return your item(s).

Return Shipping

Responsibility: The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Packaging: Please ensure that the items are securely packaged to avoid damage during transit. We recommend using a trackable shipping method to ensure that your return reaches us safely.

Processing Your Return

Inspection: Upon receiving your return, we will inspect the items to ensure they meet our return criteria.
Refund: If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Non-Returnable Items

Custom Orders: Custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival.
Clearance Items: Items marked as clearance or final sale are not eligible for returns.

Contact Us

If you have any questions or need further assistance with your return, please do not hesitate to contact our customer support team at support@carpetstobuy.co.uk.

Thank you for shopping with Carpetstobuy!

Carpetstobuy.co.uk