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CarpetsToBuy
CarpetsToBuy

Payment Policy


Welcome to Carpetstobuy! We aim to make your shopping experience as seamless and secure as possible. Below you will find our payment policy details.

Accepted Payment Methods

  • PayPal: We accept payments through PayPal. This ensures that your transactions are secure and protected. You can use your PayPal account to make payments, or pay using your credit/debit card through PayPal without having a PayPal account.

Payment Process

  1. Adding Items to Your Cart: Browse our collection of carpets and add your desired items to your shopping cart.
  2. Proceed to Checkout: Once you have selected your items, proceed to the checkout page.
  3. Select PayPal as Payment Method: At checkout, choose PayPal as your payment method. You will be redirected to the PayPal website to complete your payment.
  4. Complete Payment: Log in to your PayPal account or choose the option to pay with your credit/debit card. Follow the prompts to complete your payment.
  5. Order Confirmation: After your payment is processed, you will receive an order confirmation email from us at Carpetstobuy. This email will contain your order details and receipt.

Payment Security

  • Secure Transactions: We take your security seriously. All transactions are processed through PayPal, which uses advanced encryption and fraud prevention tools to keep your information safe.

Payment Issues

  • Payment Failures: If your payment fails or is declined, please check your PayPal account or credit/debit card details and try again. If the issue persists, contact PayPal support or reach out to our customer support team at support@carpetstobuy.co.uk for assistance.
  • Order Status: If you do not receive an order confirmation email within a few hours of completing your payment, please check your spam/junk folder or contact our support team to verify your order status.

Refunds and Returns

  • Refund Process: In the event that a refund is necessary, it will be processed back to your original payment method via PayPal. Please allow a few business days for the refund to appear in your account.
  • Return Policy: For details on our return policy, please refer to our Return Policy page.

Contact Us

  • If you have any questions or concerns regarding our payment policy, please do not hesitate to contact our customer support team at support@carpetstobuy.co.uk.

Thank you for shopping with Carpetstobuy!

Carpetstobuy.co.uk

Free Shipping

Enjoy free shipping on all orders above £199.00

Easy Payments

We accept all major credit cards, and secure processing via PayPal.

24/7 Support

Dedicated 24/7 support via chat and email

FAQs

Absolutely! We provide free samples of our carpets, laminates, and vinyl flooring.

Colors and shades can appear differently on various screens and under different lighting conditions in your home. We highly recommend ordering samples to see the true color and quality firsthand.

For more details, visit our FREE samples page.

At CarpetsToBuy, we offer a Fast Delivery service. Most orders will be dispatched the same working day. We aim to deliver within 2 weeks from dispatch, although delivery may take longer for some areas.

Visit our delivery page for more details.

We recommend using an underlay to extend the life of your carpet and enhance its softness. It’s a cost-effective way to add extra comfort and longevity to your carpet. However, feltback carpets can be installed with or without an underlay.

Browse our selection of affordable carpet underlays here.

You can place your order securely online or over the phone at CarpetsToBuy. We accept secure payments via credit or debit card, as well as PayPal. We do not store any sensitive information, and all payments are processed through our fully PCI-compliant secure payment portal.

Professional advice from a carpet fitter can be invaluable. For assistance or guidance with measuring, please contact us and our flooring experts can help. You can also refer to our measuring and fitting guides, if you want to measure yourself.

Yes, please contact us with the name of the flooring and where you found it, preferable with a web link.

For more details, visit our price guarantee page.