Refund policy

Our policy is valid for a period of 7 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 7 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

Product is defective
Product is not as described
Product must be unused
Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://www.carpetstobuy.co.uk/contact-us

This document was last updated on July 16, 2024

FAQs

Absolutely! We provide free samples of our carpets, laminates, and vinyl flooring.

Colors and shades can appear differently on various screens and under different lighting conditions in your home. We highly recommend ordering samples to see the true color and quality firsthand.

For more details, visit our FREE samples page.

At CarpetsToBuy, we offer a Fast Delivery service. Most orders will be dispatched the same working day. We aim to deliver within 2 weeks from dispatch, although delivery may take longer for some areas.

Visit our delivery page for more details.

We recommend using an underlay to extend the life of your carpet and enhance its softness. It’s a cost-effective way to add extra comfort and longevity to your carpet. However, feltback carpets can be installed with or without an underlay.

Browse our selection of affordable carpet underlays here.

You can place your order securely online or over the phone at CarpetsToBuy. We accept secure payments via credit or debit card, as well as PayPal. We do not store any sensitive information, and all payments are processed through our fully PCI-compliant secure payment portal.

Professional advice from a carpet fitter can be invaluable. For assistance or guidance with measuring, please contact us and our flooring experts can help. You can also refer to our measuring and fitting guides, if you want to measure yourself.

Yes, please contact us with the name of the flooring and where you found it, preferable with a web link.

For more details, visit our price guarantee page.